FedEx
How to call FedEx: use the toll free number below to contact customer service. Get help tracking packages and other questions. When you call, you will be asked the questions below.
Customer Service
1-800-463-3339 (1-800-Go-FedEx)
- Welcome to FedEx.
- You can say ‘Give me Options’.
- Schedule a pick up from my address, press 1.
- Enter your account number or to hold on, press 1.
- To schedule a pick up using a label or stamp, press 2.
- Or if you don’t have an account or number, press 3.
- Pick up my package from a FedEx location, press 2.
- Please say or enter tracking number or door tag number.
- If you can’t find this number, press 2.
- Shipment Status and delivery information, press 3.
- Billing and Payments, press 4.
- To make a payment, press 1.
- To rebill shipment to a different account, press 2.
- To get invoice information, press 3.
- To request refunds or credits, press 4.
- To get account balance, press 5.
- To update credit card, press 6.
- To hear payment history, press 7.
- For duties and taxes, press 8.
- Or it’s something else, press 9.
- Find a FedEx location, press 5.
- Get Rates, press 6.
- Or More Options, press 7.
- For technical support, press 1.
- FedEx office, press 2.
- To order supplies, press 3.
- For claims, press 4.
- To get the status of a pick-up, press 5.
- To cancel a pick up, press 6.
- Or even more options, press 7.
- FedEx account, press 1.
- To schedule a return pick up, press 2.
- Returning a call, press 3.
- Freight, press 4.
- International Services, press 5.
- Holiday information, press 6.
- Dangerous goods, press 7.
- It’s something else, press 8.
International Customer Service
1-800-247-4747
TDD: 1-800-238-4461
Hearing Impaired Relay Desk: 1-800-464-0709
U.S. Billing Inquiries: 1-800-622-1147
Cargo Claims Inquiries: 1-800-Go-FedEx (1-800-463-3339)
U.S. FedEx Express Freight Services: (shipments over 150 lbs) 1-800-332-0807
Phone Menu Transcription: If you call the number above you will get the options below.
Freight US Customer Support
1-866-393-4585
- Thank you for calling FedEx Freight.
- Your call may be monitored for quality assurance.
- Speaker: Thank you for calling FedEx, how may I help you? (live person)
Freight International Support
1-866-393-4685
- Thank you for calling FedEx Freight International Customer Service.
- Please listen carefully as some options have recently changed. Because you are a valued customer your call may be monitored for quality assurance.
- Please choose from the following options
- press 1 for assistance with shipment to or from Canada.
- Press 2 for assistance with shipments to or from Mexico.
- Press 3 for assistance with shipments to or from Puerto Rico.
- For all other international needs please press 4.
Other Numbers
Freight Technical Support: 1-800-435-7949
Surface Expedite: 1-866-274-6117
Air Expedite: 1-866-551-4033
White Glove Services: US and Canada 1-866-280-1810
FedEx Truckload Brokerage: US and Canada 1-888-444-5940
FedEx Express Tracking: 1-800-Go-FedEx (1.800.463.3339)
FedEx Ground Tracking: 1-800-762-3725.