How to call H&M: to speak with a customer service rep, use the toll free number below. When you call, you will be asked the questions below.

Customer Service

: 855-466-7467 (855-HNM SHOP)

  • Welcome to H&M, for help in English press 1. This call may be recorded for training purposes.
  • To place an order press 1
  • for questions regarding online shopping press 2.
    • Thank you for contacting H&M Customer service. We value your opinion. We have created a customer service survey, to make sure we are fulfilling all of your needs. If you’re interested in participating in this survey following your call please press 1, if not press 2.Your call will now be connected to customer service.
    • Thank you for calling H&M Customer service, this is XXXX, how could I help you? (real person)
  • H&M stores press 3.

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