Liberty-mutual

Liberty Mutual

How to call Liberty Mutual: to contact customer service, use the toll free numbers below. Speak with a real customer service agent. Get help with your policy or file a claim. When you call, you will be asked the questions below.

Liberty Mutual Auto & Home Customer Service Number

Call 1-888-398-8924
Hours:Monday to Saturday: 7AM to 11PM EST, Sunday 9AM to 7pm EST

Thank you for calling Liberty Mutual Insurance.
Roadside help: For 24-hour roadside assistance, to report a claim for the first time, or check the status of an existing claim, press 1.
Billing: For billing or to make a payment press 2.
- You may also vist www.libertymutual.com to make a payment and review account status online
- For our payment address press 1
- To make a payment press 1
- Or to get status of recent payment or next payment using our automated system, press 2
- For all other billing questions press 0
- to repeat these options, press the pounnd key
Copy of policy: To order a copy of your policy or certificate of insurance or duplicate ID card, press 3.
Existing policy: For service on an existing policy, press 4.
- Your call may be monitored or recorded for quality assurance.
- To help us find your information say or enter a phone number associated with your policy starting with the area code.
New policy: To become a liberty mutual insurance policy holder, press 5.
For mortgage companies and lean holders, press 6.
To repeat this menu press the pound key.

Liberty Mutual Claims Number

Call 1-800-225-2467 (1-800-2CLAIMS) 24/7

Liberty Mutual Insurance. Liberty Mutual policy holders can submit new claims, check claims status and more on libertymutual.com or by downloading our mobile app.
How can I help you today?
- Claims.
- OK a claim. Which would you like, file a new claim or see a claim status?
  - File a new claim.
  - OK file a claim. Are you calling about an auto or a property claim?
    - Auto.
    - Is this a claim for glass only damage to a vehicle?
    - No.
    - Alright I’ll connect you with a representative who can finish filing your claim now.
    - Just so you know this call may be monitored and recorded for quality assurance and other claims purposes.
    - Thank you for calling Liberty Mutual Claims, my name is XXXXX, how may I help you today? (real person)
    - Property claim
    - Is the damage from hali?
    - No
    - Alright Ill connect you with a representative who can help you file a claim now
  - Claim status
  - OK whats the phone number associated with the claim?

Liberty Mutual Life Insurance Services Number

Call 1-800-451-7065
Hours: Monday to Friday: 8AM to 6PM EST

Thank you for calling the Liberty Life Insurance Company of Boston.
To ensure quality customer service your call may be monitored or recorded.
If you know your parties extension press one.
To use the directory press 2.
If you are a life or annuity owner, a group pensions customer or settlement customer press 3.
If you are a sales or service representative or a broker press four.
To repeat this options press eight.

Roadside Assistance Number

1-800-426-9898 (24/7)

Thank you for calling Liberty mutual roadside assistance program administered by Agera
Your call may be monitored or recorded for quality assurance and other claims purposes.
Liberty mutual policy holders can submit new claims, check claims status and more with eservice. Visit libertymutual.com.
Before we connect you if you were in an accident causing your vehicle to be disabled or you’re calling about reimbursement for services already received say ‘Accident’ or press 1.
For all other roadside assistance say ‘Other’ or press 2.
- We’re now transferring you to our roadside service provider. Please stay on the line. You may hear up to 20 seconds of silence before you are connected.

Other Numbers

Report Fraud: 1-617-357-9500