frontier-internet

Frontier Internet

How to call Frontier: use the toll free number below to contact customer service for orders, account questions, bill pay, tech support, etc. When you call, you will be asked the questions below.

Customer Service Number: 844-593-1664

• Thank you for calling about Frontier.
• New service: If you are calling to open a new account at Frontier, press 1.
  • Home: For service for your home press one.
    • Please enter 5 digit zip code for the location you wish to establish service
  • Business: For service for your business press two.
    • Please enter 5 digit zip code for the location you wish to establish service
• Current customer: If you are calling about an existing account, press 2.
  • To help us route your call, please enter the area code and telephone number associated with your account or the first 10 digits of your Frontier account number.
  • If you do not have, or do not know the telephone numbers or Frontier account number, please remain on the line.
  • XXX-XXX-XXXX (phone number entry)
    • Residential: For service for your home press one.
      • To ensure that we route your call to the correct department, you must make one of the following selections to proceed.
      • Make a payment: To pay your bill and all other billing and payment matters, press 2.
        • To make a payment using our automated payment service press 1
        • Promo pricing: If your promotional pricing is about to expire press 2
        • Bill questions: For billing questions, or to speak with a billing specialist press 3
        • Restore service: To speak with someone in our collections department about a past due bill or restoring services press 4
      • Tech support: To check on an open repair request, report a problem and all other technical support needs, press three.
        • For broadband internet service, press 1
        • If you have Fios and you are calling about voice, interne, or television issues, press 2
        • If you have Vanatge or Frontier TV service and are calling about voice, internet, or television services, press 3
        • For other voice telephone services, press 4
        • For internet by satellite, press 5
        • For our award winning Frontier Secure Products, press 6
      • Upgrade: To open a new account or add services to an existing account, press 4.
      • Customer questions: For questions about existing orders and all other customer service needs, press 5.
      • To repeat these options, press eight.
    • Commercial: For service for your business press two.