Phone Numbers

How to call Fidelity: to contact customer service, dial the toll free number below. Get help with questions about your account, retirement plans, or get a quote. When you call, you will be asked the questions below.

Fidelity Customer Support

1 800 343 3548 (1-800-FIDELITY)

  • Thank you for calling Fidelity Investments. Calls maybe recorded or monitored
  • Due to high call volume you may experience delays in reaching an associate
  • Thank you for choosing fidelity. If you prefer you can also accomplish many tasks by using our virtual assistant at It is available to you without waiting 24 hours per day, 7 days per week.
  • To get started enter you user name if you have one, or you social security number followed by pound
  • If you are new customer press 1
    • Great, welcome to Fidelity
    • To get you to the right representative, in a few words tell me why you are calling today.
    • Caller: 401K
    • OK 401 K question
    • We understand that entering your password on the phone can be challenging…let us make your call simple and secure with our free new service Fidelity My Voice.
  • Or, if you are a third party, press 2

Other Numbers

Fidelity Automated Service Telephone (FAST): 800-544-5555

Retirement Representative: 800-544-4774

529 College Savings Plan: 800-544-1914

Corporate Stock Plan Services: 800-544-9354

TDD access for deaf and hard-of-hearing customers: 800-544-0118

Health Savings Account: 800-544-3716

Employer Sponsored Benefits Plans: 800-835-5097

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