walgreens

• Thank you for calling Walgreens automated customer service line.
• Store nearby: For the address and phone number of a nearby Walgreens, press 1.
  • Please stay on the line while your call is directed.
  • Thank you for calling the Walgreens touch map locator.
  • Please enter the area code and first three digits of a phone number in the area you would like to find a Walgreens pharmacy.
• Clinic: For locations, services, and for general information about health care clinic at select Walgreens, press 2.
  • Please stay on the line while your call is directed.
  • Thanks for calling Walgreens health care clinics.
  • If this is a medical emergency, please hang up and dial 911.
  • Now, if you need to know where the nearest health care clinic is, or their hours, just say “clinic information”.
  • To find out what we treat and the cost, say “services”.
  • To learn more about insurance coverage and co-pays, say “insurance”.
  • You can also say “billing and payments”, or say “help me with something else”.
• Rewards:For the balance rewards loyalty program, press 3.
  • Please stay on the line while your call is directed.
  • Hi! Thanks for calling balance rewards.
  • Now, to get started, tell me, are you already a balance rewards member? Just say yes or no.
  • Yes
    • Ok, then I can get your account balance, and tell how many points you have. I can pull up your most recent account activity, like the date of the transaction and the points you earned.
    • Or, if you forgot to use your balance reward number the last time you bought something online or in the store, I can help with adding the missing points.
    • So just say “points balance”, “recent activity”, “missing points”, or say “help me with something else”.
  • No
    • Ok, then I can help you enroll in the program.
    • Or, if you need more information first, I can give you a quick overview of how balance rewards works, and how you can save, earn, and redeem points online in our stores.
    • So just say “enrollment”, “overview”, or “help me with something else”.
• Customer issues: For customer service issues, press 4.
  • Please stay on the line while your call is directed.
  • Thanks for calling the Walgreens consumer relations department. To insure quality service, this call may be monitored or recorded.
• And for anything else, press 5.
  • Thank you for calling Walgreens health care assistance.
  • Your call may be monitored or recorded for quality assurance.
  • Please hold for the next available customer care representative. [real person]

• Thank you for calling Walgreens.com customer service
• please listen to the following options so we may best direct your call.
• For pharmacy or prescription questions press 1
• for photo questions press 2
• to place or check the status of an order including contact lenses press 3
  • Your experience is important to us, to participate in our customer satisfaction survey please stay on the line after your agent had handled your question.
  • To ensure quality service these call maybe monitored or recorded
  • Order prescription refills in seconds, manage your health order prints, browse the weekly ad all from the free Walgreens Iphone and Android app.
  • Representatives are currently assisting other callers your expected wait time is approximately one minute…please hold and the representative will be with you as soon as possible.
• for balance rewards questions press 4.
• To locate a Walgreens store press 5
• for help with something else press 6.

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