Post Office

How to call USPS: use the toll free number below to contact customer service. Get help tracking packages and other questions. When you call, you will be asked the questions below.

Customer Service

1-800-275-8777 (1-800-ASK-USPS)
hours: M-F – 8:00 am – 8:30 pm ET; Sat – 8:00 am – 6:00 pm ET; Sun/Holidays – Closed

  • Thank you for calling The United States Postal Service Customer Care Center.
  • To Hear our privacy policy, press 1.
  • Para continuar en español, pulse dos.
  • To track a Package, say ‘Package’ or press 1.
    • For tracking say ‘Tracking’ or press 1.
    • For Redelivery, say ‘Redelivery’ or press 2.
    • For Case Look up, say ‘Case’ or press 3.
  • To order stamps or check order status, say ‘Stamps’ or press 2.
    • To place a stamp order, say ’Order’ or press 1.
    • For status of an existing stamp order, say ‘Status’ or press 2.
    • If you’re calling about issues with an order, say ‘Issues’ or press 3.
  • For Redelivery, change of address, hours and locations, hold mail, Pricing, or Zip code, say ‘Mail’ or press 3.
    • For redelivery of your item, say ‘Redelivery’ or press 1.
    • Zip code look up, say ‘Zip’ or press 2.
    • For Hours and locations of a Post Office , say ‘Hours’ or press 3.
    • For Change of address, say ‘Change’ or press 4.
    • For Hold mail service, say ‘Hold’ or press 5.
    • For Mailing prices, say ‘Prices’ or press 6.
  • For Mail Delivery Issues say ‘Carrier’ or press 4.
    • For package delivery issues, say ‘Package’ or press 1.
    • For issues regarding your mail carrier, say ‘Carrier’ or press 2.
  • For anything else, say ‘Other’ or press 5.
    • For passport, say ‘Passport’ or press 1.
    • To order free shipping supplies, say ‘Supplies’ or press 2.
    • For click and ship, my online account, PO Box online, Postal stores, online claims, or other technical support, say ‘Technical Support’ or press 3.
    • For reporting criminal activity or vandalism to USPS property, say ‘Fraud’ or press 4.
    • For Goal Post, Sure Money, or small business, say ‘Business’ or press 5.
  • You can return to the Main menu at any time by saying ‘Main Menu’.


Track and Confirm’s customer service


  • Thank you for calling the United States postal service
  • To check delivery status say ‘track and confirm’
  • otherwise say order shipping supplies or other services.
    • Track and confirm.
    • Okay what is your label number, if your label contains only numbers you can say it or enter it using your keypad
    • If your labels contain both letters and numbers please say each letter or number one at a time.
    • If it contains only numbers please enter it using your key pad.
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