Samsung

How to call Samsung: use the toll free numbers below to contact customer service. Speak to a live person. Get help with technical support for your phone. When you call, you will be asked the questions below.

Mobile phones product support

1-888-987-HELP (4357)
Hours: Mon – Fri : 7am – 9pm (CST), Sat : 9am – 6pm (CST)

Thank you for calling Samsung. This call will be monitored and recorded quality and training purposes.
You can talk to me like you would for a person, or you can push the pound key to get to the touchtone system, so I can send you to one of our Samsung pros.
Please tell me two things: what product you are calling about, and why you are calling.
One moment while I put you through to our touchtone system to route your call.
- Press 1 for mobile phones, tablets, and mobile phone accessories.
  - Press 1 for mobile phones,
  - 2 for tablets,
  - 3 for Samsung apps,
  - 4 for mobile accessories,
  - 5 for premium care,
  - 6 for promotions.
  - Press 9 to hear these selections again, or pound to return to the previous menu.
- 2 for TVs, Blu-Ray players, home theater systems, cameras and camcorders.
  - Press 1 for TVs,
  - 2 for Blu-Ray players,
  - 3 for home theater systems, sound bars and Bluetooth speakers,
  - 4 for sec,
  - 5 for cameras and camcorders,
  - 6 for promotions.
  - Press 9 to hear these selections again, or pound to return to the previous menu.
- 3 for home appliances
  - Press 1 for refrigerators.
  - 2 for washers and dryers.
  - 3 for ranges, wall ovens, microwaves, cooktops, and hoods.
  - 4 for dishwashers.
  - 5 for vacuums and LED bulbs.
  - 6 for air conditioners.
  - 7 for promotions.
  - Press 9 to hear these selections again, or pound to return to the previous menu.
- 4 for smart home, connect, ADT, and home security products.
  - This call may be recorded for quality assurance.
  - Press 1 for Samsung Connect wifi products.
  - 2 for Smart Things brand hubs, outlets, sensors or lighting product.
  - 3 for ADT or home security products.
- 5 for office products such as laptops, printers and accessories.
  - Press 1 for PC such as laptops, desktops, all-in-ones, and Chromebooks.
  - 2 for monitors.
  - 3 for printers and faxes.
  - 4 for large format displays.
  - 5 for all other computer products, including the HMD Odyssey Mixed Reality Headset.
  - Press 9 to hear these selections again, or pound to return to the previous menu.
- 6 for memory such as solid state drive, memory card, or USB flash drive.
  - Press 1 for solid state drive.
  - 2 for memory card or USB flash drive.
  - Press 9 to hear these selections again, or pound to return to the previous menu.
- Press 9 to hear these selections again, or pound to return to the previous menu.

Samsung Apps product support

Call 1-888-899-7609
hours: Mon. – Sun. 9am – Midnight (EST)

All other Products product support

1-800-SAMSUNG (1-800-726-7864)
hours: Mon – Fri: 8am – Midnight (EST), Sat – Sun: 9am – 11pm (EST)

Other Numbers

Laptop, Printer, Galaxy Tabs product support: 1-800-SAMSUNG (1-800-726-7864)
hours: Mon – Sun : 24hrs

Hearing-Impaired (TTY) product support: 1-888-899-7608
hours: Mon – Sun : 9am – 6pm (EST)

Hard Disk Drives product support: 1-800-732-4283

Business Products product support: 1-866-SAM4BIZ(726-4249)
hours: Mon – Fri : 9am – 9pm (EST)

All other products: 1-800-SAMSUNG (1-800-726-7864)
hours: Mon – Sun : 9am – 9pm (EST)