Customer Service Numbers
How to contact PSEG NJ: use the toll free number below to speak with a representative about service help, outages, bill pay or account questions. When you call, you will be asked the questions below.
Customer Support
1-800-436-7734 (1-800-436-PSEG) (24/7)
- Thank you for calling PSEG New Jersey.
- If you have an emergency, please stay on the line.
- Para la prensa española una.
- What would you like help with today?
- Say’ Give me options’ to get to Main Menu.
- For Gas leak, power failure, or life-threatening emergency, say ‘Emergency’ or press 1.
- For Billing and Payments, say ‘Billing’ or press 2.
- For account information or get a copy of your bill, say ‘Account’ or press 3.
- To make a payment with a check or credit card, say ‘Make a Payment’, or press 4.
- For repairs or Replacements, say ‘Repairs’ or press 5.
- To turn off or transfer, say ‘Transfer’ or press 6.
- For gas meter replacement, say ‘Replacements’ or press 7.
- Or if it’s something else, say ‘Something else’ or press 8.
- For appliance protection plan, press 1.
- To report a street light repair, press 2.
- To report a meter reading, press 3.
- For next meter reading date, press 4.
- To request a billing history statement, press 5.
- For my alerts, press 6.
- For previous menu, press 7.
Heating Problems
1-800-436-7734 (1-800-436-PSEG) (24/7)