directv

DirecTV Network

How to call DirecTV: to contact customer service, use the toll free numbers below. Speak with a live agent. When you call, you will be asked the questions below.

Order DirecTV: 844-749-6151

DirecTV Customer Service: 800-531-5000

• Thank you for calling AT&T DIRECTV. Calls recorded for quality.
• I have your phone number as XXX-XXX-XXXX (caller number). Is that the same number listed on the account you’re calling about?
• Yes.
• If you’re calling because your TV screen says “searching for satellite” say, “More information.”
• Today is one of our busiest days of the week. Get the fastest service with no waiting by using our automated system or visit our website at directv.com/myaccount.
• Main menu.
• With this automated service, you can say things like, “What’s my account balance?” or, “I want to order a movie.”
• Just use a few short words to explain the reason for your call. So, how can I help you?
  • Order DIRECTV.
  • Alright. Change programming.
  • Please tell me what you want by choosing one of these options:
  • change my base package
  • premium channels
  • sports
  • or pay-per-view.
  • If you didn’t hear what you want, say, “More options.”
  • You can also say, “Repeat.”
  • More options.
    • Your other options are high-definition access
    • DIRECTV HD Extra Pack
    • Hustler TV, Penthouse, Playboy TV, Vivid TV,
    • local channels
    • international programming
    • Dog TV
    • protection plan
    • and DIRECTV Cinema on Demand.
    • If you didn’t hear the option you’re looking for just say, “Agent,” and we’ll get someone to help you.
    • To go back to the first list of options, say, “Go back.”
    • You can also say, “Repeat.”
  • Pay My Bill
  • Sure make a payment, you account balance is X$, how much would you like to pay?
  • Customer Service
  • Before I transfer you to an agent, please tell me what it is you are calling about?
  • As an example, you might say something like “I want to pay my bill”
    • Or “I need technical help”
      • Speaker: I need technical help
      • Great. I can help you with that using our automated system, or you can speak to an agent
      • So, would you like to try the system or speak to an agent?
      • Speaker: Try the system
      • For technical assistance you will need to be at your home for us to assist you
      • If you havent already, please visit DirecTV.com and click on “Help Center” to troubleshoot and correct your issue
      • Technical Support
      • Often with technical problems you will see a 2 or 3 extension number or error code displayed on your screen. Do you see one now?