CVS Pharmacy
How to call CVS: to contact customer service, call one of the toll free numbers below. Get help with prescription status. When you call, you will be asked the questions below.
CVS Customer Service
1-800-746-7287, 1-800-SHOP-CVS
hours: Monday – Friday 8:30 AM – 7:00 PM ET
- Thank you for calling CVS Pharmacy.
- For English, please hold.
- In a few words, please tell me what you’re calling about, like “replace my extra care card” or “I need help with online photos”.
- Please tell me what you are calling about.
- For example, you could say “prescription home delivery”, or “I need to replace my Extra Care Card”.
- To choose from a menu, say “hear my choices”.
- Store Information: For store locations, phone numbers, hours, say “store information” or press 1.
- What type of CVS Pharmacy are you looking for?
- Say “24-hour only” or press 1,
- “With a minute clinic” or press 2,
- or you can say “All of them” or press 3.
- Extra Care:For the CVS rewards card and extra bucks, say “extra care” or press 2.
- Your quarterly extra buck earnings start printing beginning January 1st. Look for yours at the bottom of your receipt, or get them at the coupon center before you shop. You can also print your quarterly extra bucks at CVS.com
- To hear your extra bucks balance, say “hear my balance” or press 1.
- To update your extra care account information, say “account” or press 2.
- To order a replacement extra care card with your rewards and balances, say “replacement card” or press 3.
- For questions about your extra bucks rewards, say “rewards” or press 4.
- For information about accessing your extra care account from your mobile device, say “mobile”.
- Or to speak with an agent, say “agent” or press 0.
- Store Feedback: To discuss a recent store experience, say “store feedback” or press 3.
- For changes to your automated prescription calls, say “calls”.
- For help with credit, debit or check transactions, say “transactions”.
- To place a compliment, say “compliment”.
- For product inquiries, say “product”.
- To comment on a recent shopping experience, say “pharmacy” or say “store”.
- For the CVS rewards card and extra bucks, say “extra care”.
- You can say “main menu” or “agent”.
- CVS.com or Mobile Support: For help with CVS.com or our mobile application, including online photos and prescriptions, say “CVS.com” or “mobile support” or press 4.
- For information about accessing your CVS rewards, say “extra care”.
- You can also say “photos”, “account” or “order”, “curbside” “prescription management” or “prescription home delivery”.
- To return to the main menu, say “main menu”. To speak with an agent, say “agent”.
- Curbside:For questions or assistance with curbside pickup, say “curbside” or press 5.
- For information about accessing your CVS rewards, say “extra care”.
- You can also say “photos”, “account” or “order”, “curbside” “prescription management” or “prescription home delivery”.
- To return to the main menu, say “main menu”.
- To speak with an agent, say “agent”.
- Care Pass:For questions or assistance with care pass, say “care pass” or press 6.
- Your call is being transferred to a customer service representative [real person]
- More Choices: Or, for all other matters, including minute clinic locations, say “more choices” or press 7.
- Ok. For minute clinic locations, say “minute clinic”.
- For changes to your automated prescription calls, say “calls”
- You can also say “health screening”, “gift cards”, “prescription history” “check collections”, “online photo support”, or “online photos or returns”
CVS.com Help & Support
1-888-607-4287
- Thank you for calling CVS pharmacy.
- For English please hold
- for all other languages press 9,
- for store location, phone numbers, and hours say store information
- for the CVS rewards card and extra care say extra care
- for feed back about our stores say store feed back
- or you can say CVS.com or mobile support
- cvs.com.
- For information about accessing your CBS rewards say extra care,
- you can also say photos, account, shopping, prescription management or prescription home delivery
- or say more choices