Customer Service Phone Numbers
How to use this page: dial the toll free number below and you will hear the following options. Use this menu to get a human or find the department you need.
Customer Service
Call: 1-800-869-3557
Use this number to speak to customer support rep for account help, bill pay, lost or stolen card etc.
- Welcome to Wells Fargo.
- This call may be monitored or recorded.
- For account access or questions, say your account or card number, or enter it followed by #.
- For anything else, say “other options”
- Alright, other options. You can say:
- Open new account
- Please hold while I connect you with a banker who can help you (real person)
- Find a branch or ATM
- Which would you like to find? Say “branch,” “ATM,” or “both”.
- Verify an account
- To begin, please enter or say the account number you’d like to verify.
- Or Damaged Card
- Tell me what kind of card you need to replace. A credit card, a debit card, or something else.
- Open new account
- Otherwise, to access your account, enter or say the account or card number you’re calling about.
- Alright, other options. You can say:
Other Numbers
Online Banking and Bill Pay Service: 1-800-956-4442
Open Bank Account: 1-866-245-3452 (24/7)
Report lost or stolen Debit/ATM card or checks: 1-800-869-3557
Report Identity Theft: 1-800-869-3557
Hearing Impaired Customers TDD/TTY: 1-800-877-4833 (24/7)
Report other suspicious online activity: 1-866-867-5568