Phone-number

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Customer Service Numbers

How to contact PG&E: use this toll free number to speak with a customer representative. Get help with questions about outages, bill pay and your account. When you call, you will be asked the questions below.

Customer Support

1-800-743-5000

Thank you for calling Pacific Gas and Electric company.
Para continuar en español, pulse nueve.
If you are calling to report a hazardous or emergency situation such as a downed powerline or you smell gas, press 1.
To report or get information about an outage, press 2.
- An electrical Outage, press 1.
If this is an outage you’ve already called about or reported, press 1.
If not, press 2.
- A gas outage, press 2.
For all other inquiries, please press 3.
- To pay your bill by phone using your checking, credit or debit card, press 1.
- For billing information, payment arrangements, or payment issues, press 2.
- To start, stop, or transfer your service, or to make an appointment, press 3.
- For all other choices, press 4.

Electric Outage Information

1-800-743-5002

Thank you for calling Pacific Gas and Electric Company’s outage line.
If you are calling to report a hazardous or emergency situation, press one.
For all other inquiries please remain on the line. Which type of outage are you calling about? Gas or electric?

Natural Gas System Information

1-888-743-7431

Thank you for calling Pacific Gas and Electric Company’s natural gas system help line.
If you are calling to report a hazardous or emergency situation press 1.
For all other inquiries please remain on the line.
For general information on PG&E’s natural gas system, press 1.
To request a transmission pipeline map or learn about the natural gas pipelines nearest to you, press 2.
For information on PG&E’s pipeline testing and construction work in your area, press 3.
For information on PG&E’s plans to modernize and improve natural gas safety, press 4.
For all other inquiries, press 5 or remain on the line. Your call is monitored or recorded for quality insurance, if you do not wish to be recorded, please advice the service representative.

oncor

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Oncor Energy Phone Number

Dial the toll free number below to speak with customer support representative. Get help with account questions, set up new service, outages, bill pay etc. When you call, you will be asked the questions below.

Customer Service

1-888-313-6862

Welcome to Oncor.
Residential customers, press 1.
- Please listen closely as our menu options have recently changed.
- Outage: If you are calling to report a power outage, down power line, or other emergency, press 1.
  - Please remain on the line to report an outage. If you have been disconnected for non-pay, please contact your retail electric provider
  - To report an outage, press 1.
  - To receive a status update on a previously reported outage, press 2.
  - To report a downed wire, pole, meter based damage, or a life-threatening condition, press 3.
  - To report flickering lights or partial power, press 4.
  - To report a street light, or a guard light out, press 5.
  - To repeat these options, press 7.
- New service: If you are calling about a new location that has never had electrical services, press 2.
  - Please hold while your call is being transferred to a representative.
- Payment: If you need your ESI ID, or have questions about the status of a payment or other order from your retail provider, press 3.
  - If you need your ESI ID, press 1.
  - If you have questions about a reconnect payment you made to your retail provider, press 2.
  - If you are calling about the status of any other orders sent by your retail provider, press 3.
- Disconnect: If you need to request a temporary disconnect or reconnect of your service, press 4.
  - Please hold while your call is being transferred to a representative.
- Meter: For questions about usage or meter service, press 5.
  - Encore is committed to providing great customer service on every call. Press 1 now to take our brief one-minute survey after your call. Otherwise, press 2.
  - Please hold while your call is being transferred to a representative. (real person)
- For all other issues, press 6.
  - Please hold while your call is being transferred to a representative
- To repeat these options, press 7
Commercial or business customers press 2.
- Please listen closely as our menu options have recently changed.
- If you are calling to report a power outage, down power line, or other emergency, press 1.
  - Please remain on the line to report an outage. If you have been disconnected for non-pay, please contact your retail electric provider
  - To report an outage, press 1.
  - To receive a status update on a previously reported outage, press 2.
  - To report a downed wire, pole, meter based damage, or a life-threatening condition, press 3.
  - To report flickering lights or partial power, press 4.
  - To report a street light, or a guard light out, press 5.
  - To repeat these options, press 7.
- If you are calling about a new location that has never had electrical services, press 2.
  - Please hold while your call is being transferred to a representative. (real person)
- If you need your ESI ID, or have questions about the status of a payment or other order from your retail provider, press 3.
  - If you need your ESI ID, press 1.
  - If you have questions about a reconnect payment you made to your retail provider, press 2.
  - If you are calling about the status of any other orders sent by your retail provider, press 3.
- If you need to request a temporary disconnect or reconnect of your service, press 4.
  - Please hold while your call is being transferred to a representative.
- For questions about usage or meter service, press 5.
  - Encore is committed to providing great customer service on every call. Press 1 now to take our brief one-minute survey after your call. Otherwise, press 2.
  - Please hold while your call is being transferred to a representative.
- For all other issues, press 6.
  - Please hold while your call is being transferred to a representative
- To repeat these options, press 7

nstar

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Customer Service Numbers

To contact NSTAR, dial the 800 number below. Speak to a support representative on you call about account questions, service issues and bill pay. .

NSTAR Customer Support Service:1-800-592-2000

Hello thank you for calling NStar; for quality purposes your call maybe recorded. I am an automated assistant; how may I help you?
Customer service.
- I understand you want to talk to a customer service representative. I maybe able to help you; you can say things like account balance, payment plan or moving; how may I help you?
- Account balance.
- Account balance and recent payments?
- Yes.
- Please hold while I look up your account; okay what account number are you calling about?
Power outage.
- Please hold while I transfer your call.
- Welcome to the Nstar electric; outage reporting systems consider all downed wires live and dangerous. The telephone number XXX-XXX-XXXX doesn’t match our records. In order to process your report we will need either the telephone number or the account number of the location that you are calling about.
- To enter the telephone number press 1,
- to enter the account number press 2.

kcpl

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Customer Service Numbers

How to call KCP&L: use this toll free number to contact someone about account questions such as power outages, bill pay and other help. When you call, you will be asked the questions below.

Customer Service

(888) 471-5275 or (816) 471-5275

Thank you for calling KCP&L.
To report a power outage, street light out, or other power problem, press 1.
- To report a power outage, press 1.
- To report a wire down or dangerous situation, press 2.
- To report a street light out or other power related problem, press 3.
- To repeat these options, press 8.
- To return to the main menu, press Star.
For payment options, press 2.
- Enter your 10-digit account number now.
For billing information, press 3.
- Enter your 10-digit account number now.
To start, stop, or transfer service. Or for construction related requests, press 4.
- If you are calling to start new service or transfer your service, press 1.
- If you are calling to stop your current electric service, press 2.
- For construction related requests, press 3.
- For all other service requests, press 4.
- To repeat these options, press 8.
- To return to the main menu, press the Star.
Para la prensa española cinco.
To repeat these options, press 8.

Emergency & Power Out

1-888-544-4852 (1-888-LIGHT-KC )

Thank you for calling the KCP&L trouble reporting line.
For options in English, press 1.
If you are not calling from a touch tone phone, press remain on the line to speak your response.
I did not understand your response. Please try again. To report your outage, we need to know either the 10-digit phone number or the 10-digit account number for the location where the power is out.
To enter the phone number, say 1.
To enter the account number, say 2.

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Gexa Energy Phone Number

Customer Service

(866) 961-9399
Hours: Monday-Friday: 7AM – 8PM; Saturday: 8AM – 2PM

Thanks for calling Gexa Energy. Your call maybe recorded for training purposes. Please listen closely as our menu options have changed.
To set up new service press 1
- Press 1 to set up new residential account (real person)
- Press 2 to set up a new commercial account
If you are an existing customer press 2
- Press 1 if you know your account number
- Otherwise press 2
  - Please enter your account number followed by # (pound)

Outages

Call one of the Transmission and Distribution Service Providers below.

CenterPoint Energy – (800) 332-7143
Oncor – (888) 313-4747
Texas New Mexico Power – (888) 866-7456
AEP North & Central – (800) 672-2231

georgia-power

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Customer Service Numbers

How to contact Georgia Power: use the toll free number below to speak to a real customer service agent. Get help with your account, report power out, bill pay, etc. When you call, you will be asked the questions below.

Residential Customer Service

1-888-660-5890 (24/7)

Good Afternoon! Welcome to Georgia Power, a Southern company.
Para continuar en español, pulse seis.
If you’re calling about a power outage, dangerous condition, or for any other power problems, say, ‘Power Problems’ or press 1.
- To check the status of an outage, say ‘Status’ or press 1.
- To report a power outage, say ‘Outage’ or press 2.
- To report a dangerous condition, such as a downed wire, say ‘Dangerous Condition’ or press 3.
- To report an outdoor light or street light, say’ Outdoor’ or press 4.
- To repeat these options, say ‘Repeat’ or press 7.
If you’re calling for billing or payment matters, say ‘Billing or Payment’ or press 2.
- To hear your current balance and due date, say ‘Balance’ or press 1.
- To request a payment arrangement, say ‘Payment arrangement’ or press 2.
- To pay by phone, for payment locations, or other ways to pay, say ‘Ways to Pay’ or press 3.
- For all other billing and payment matters or to discuss your bill, say ‘Other’ or press 4.
To start, stop move, or transfer service, say ‘Moving or Transfer’ or press 3.
- To start service in your name, say ‘New Service’ or press 1.
- To stop or discontinue service in your name, say ‘Stop’ or press 2.
- To move or transfer existing service, say ‘Transfer’ or press 3.
- For new constructions, say ‘New Construction’ or press 4.
- For all other service requests, say ‘Other’ or press 5.
For all other matters, say ‘Other’ or press 4.
- For energy efficiency and savings programs or products, say ‘Energy Savings’ or press 1.
- For website or mobile assistance, say ‘Website and Mobile’ or press 2.
- To reach a specific employee by name, say ‘Employee’ or press 3.
- For outdoor lighting, say ‘Lighting’ or press 4.
- For anything else, say ‘Other’ or press 5.
To repeat these options, say ‘Repeat’ or press 7.

Power Outage

1-888-891-0938 (24/7)

Good morning thank you for calling Georgia Power, a Southern company
If you are calling about a power outage or dangerous condition say power problem
- Power outage.
- Sure I can help you report a problem, you can report a dangerous condition like a downed power line, report a power outage or report an outdoor lighting problem which one are you calling about?
- Just say dangerous condition, outage or outdoor lighting or you can say help me with something else.
for billing or payment matters say billing or payment
to start, stop, move or transfer service say moving or transfer or for help with something else just say help me with something else.

fpl

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Customer Service Numbers

How to call FPL: use this toll free number to get help with your account, or speak to someone in support about service outages, pay bill by phone etc. When you call, you will be asked the questions below.

Customer Support

Call 1-800-226-3545

Florida Power & Light
To get started, what kind of account are you calling about?
Residential or business?
- Residential
- OK, which of these can I help you with?
- Make a payment
  - How would you like to pay?
  - Bank account
  - Credit or debit
  - Find an in person pay location
  - Other ways to pay
  - Or return to the main menu
- Balance and billing
  - Sure, which of these do you need?
  - Get my account balance?
  - Request a payment extension
  - Disconnected for non payment
  - Get my account number
  - Or more options?
    - More options
    - Unexpected bill amount
    - Get a copy of my bill
    - budget billing
    - Projected bill amount
    - Payments
    - You can also say its none of those, or main menu
- Power problem
  - Report an outage
    - Say or enter the phone number on your FPL account or your social security number. Or say, I dont have it.
  - Get outage update
  - Downed wire
  - Street light out
  - Dim or flickering lights
  - Disconnected for non payment
  - Or say its something else
- Start, stop, or move service
  - Sure
  - First, are you calling about an existing request?
  - Which of these are you calling about?
  - Transfer existing FPL service
    - To transfer service, you will need the following information:
    - The account number for the address that you are leaving
    - The new service address
    - Or if you need a moment to find it, say hold on
  - Get new or additional service
  - Or permanently close my account
- Or calling for something else?
- Or say repeat that

Outages

Call 1-800-468-8243 (1-800-4OUTAGE)

Thank you for calling FPL power outage service;
residential customers press 1,
- to report a power outage or receive the status of an existing outage press 1
  - One moment please help us access your account by selecting one of the following to enter your area code and telephone number press 1,
  - to enter your account number press 2,
  - to enter your social security number press 3.
- to report a downed wire press 2
- to report a street light that is out or not working properly press 3
- for low voltage dim lights or any other power problem press 4
- to repeat this options press the star key
- to return to the previous menu press the pound key.
business customers press 2,

Local Residential Customer Care Centers

Boca/Delray 561-994-8227
Bradenton 941-917-0708
Broward 954-797-5000
Cocoa 321-723-7795
Daytona 386-252-1541
Ft. Myers 239-334-7754
Ft. Pierce 772-462-0555
Jupiter 561-697-8000
Miami-Dade 305-442-8770
Melbourne 321-723-7795
Naples 239-262-1322
Punta Gorda 941-639-1106
Sarasota 941-917-0708
Stuart 772-287-5400
West Palm 561-697-8000
Other Areas 800-226-3545

Local Business Customer Care Center

Broward 954-581-5668
Miami-Dade 305-442-0388
West Palm 561-478-6399
All Other Areas 800-375-243

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Duke Energy Phone Number

Dial the 800 number below to speak with customer support reps. Get help with account questions, set up new service, outages, bill pay etc. When you call, you will be asked the questions below.

Customer Service

Call: 800-700-8744

Duke Energy. Your call may be recorded.
What’s the phone number on your account?
You can also say “Find my account another way” or “I’m a new customer”
Speaker:Find my account another way
- Which identification number would you like to use instead?
- Say “Use my account number” or “Use my Social Security Number”
Speaker: I’m a new customer
- Have you already started the process with us for setting up your service?
- Speaker: Yes
  - What’s the phone number you gave when you applied for service?
- Speaker: No
  - Yes
  - In order to help you, I need to connect you to someone. Putting you through now. (real person)
  - No
  - In order to help you, I need to connect you to someone. Putting you through now.

dominion

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Customer Service Numbers

How to call Dominion Power: for customer support, dial a toll free number below for account questions, outages, bill pay, contact a representative etc. If you call, you will be asked the questions below.

Dominion Virginia & North Carolina Customer Service

1-866-366-4357 (1-866-DOM-HELP)

Thank you for calling Dominion Energy Customer Service.
Para la prensa española siete.
To report an outage, downed wire, electrical issues, or if you are working near power lines, press 1.
- To report a power outage, press 1.
- To report an emergency, downed wire, damaged equipment, or a street light outage, press 2.
- If you are working near power lines, press 3.
- If your powers been shut off due to nonpayment, press 4.
- To repeat these options, press Star.
- To return to the previous menu, press 9.
For billing and Payments, press 2.
- For your home, press 1.
  - To access your account by phone number and last 4 digits of your social security number, press 1.
  - By account number, press 2.
  - If you’re not yet a Dominion Energy customer, press 3.
- For business accounts, press 2.
- To start, stop, or move service, press 3.
  - For your home, press 1.
  - For your business, press 2.
- For anything else, press 4.
  - For your home, press 1.
  - For your business, press 2.
- To repeat these options, press Star.

Dominion East Ohio Customer Service

1-800-362-7557
hours: 7 a.m. – 7 p.m., Monday – Friday

Thank you for calling Dominion East Ohio customer service, if you are calling because you smell gas or need to report a fire or explosion say emergency otherwise say make a payment or more options
More options.
Briefly tell me how I can help you today for example you can say things like I want to discuss budget or I want to start service, so what can I help you with?
Billing.
I understand you have questions about billing, please give me a little more specific information on your billing issue for example you can say things like I want to check my account balance or I would like more information about payment plans, so how can I help you?

Dominion East Ohio Emergency Service: 1-877-542-2630 (24/7)

Dominion Hope West Virginia Customer Service: 1-800-688-4673
hours: 7 a.m. – 7 p.m., Monday – Friday

Dominion Hope Emergency Service

1-800-934-3187 (24/7)

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Direct Energy Phone Number

Customer Service

1-855-461-9824

Thank you for calling Direct Energy.
If you are calling to make a payment, have billing payments, or would like to speak to customer service, press 1.
- Enter the 10-digit phone number associated with the service address.
If you would like to enroll in new energy services, press 2.
- Please enter your 5-digit zip code.