MSN
How to call MSN: use the toll free number below to contact customer service for technical support questions. When you call, you will be asked the questions below.
MSN Customer Support
1-866-205-6768
- Welcome to MSN Support.
- To help us improve our quality of support, this call may be recorded or monitored.
- Please hold while we connect your call.
- Which type of help do you need?
- Say technical support
- Alright, technical support. Which of the following would you like support for?
- Say Xbox
- Xbox support helps you to solve your problems fast. You can get solutions to common problems in Xbox Assist on your console.
- Or if you haven’t already, visit xbox.com/help to find answers, chat with us, or request a call back.
- Visit xbox.com/help to get your questions answered, and get you back to gaming.
- Surface
- If you have a Surface for home use, we have an easy way for you to access resources to get your Surface fixed, check service status, troubleshoot installation issues and more.
- Or, connect with an agent right from your smartphone. Standard text and data rates may apply.
- If you’d like to receive a text message to get started, say yes.
- Yes
- Great. I have sent you a text message. Just follow the link in the message to get started. If you’ve received that message, feel free to hang up.
- Otherwise, say no to continue with me.
- No
- Connects you to a representative
- Office
- You can manage, install, and share Office at office.com/myaccount. Again, that’s office.com/myaccount.
- If you still need assistance, stay on the line for other support options.
- Are you calling about Office download, installation, or activation? Please say yes or no.
- Yes
- Do you have an Office 365 subscription or Office 2016? Say yes. If not, say no.
- Yes
- Connects you to a real person
- No
- Your Office issue can be resolved with a paid service. To learn more about the service options, or Office 365, say yes. Otherwise, for free online self-help resources, say no.
- No
- Ok, then which would you need help with? Say Internet Explorer, Microsoft Band, MSN Subscription, Outlook.com OneDrive, or say other products.
- Windows
- Are you calling about a new Windows update, installation, or activation? Please say yes or no.
- Yes
- Connects you to a real person
- No
- YourWindows technical issue can be resolved with a paid service.
- To learn more about the service options, say yes. Otherwise, for free self-help resources, say no.
- Cell Phone
- For your mobile device, which do you need help with?
- Please say general product information
- Ok, general product information.
- Microsoft provides technical support for Windows phone, including phone set-up, via our website. Please visit us at windowsphone.com\help. Again, that’s windowsphone.com\help. Thank you for calling Microsoft. Goodbye.
- services and applications
- Ok, services and applications.
- Microsoft provides technical support for Windows phone, including phone set-up, via our website. Please visit us at windowsphone.com\help. Again, that’s windowsphone.com\help. Thank you for calling Microsoft. Goodbye.
- or say hardware
- Ok, hardware.
- Microsoft provides technical support for Windows phone, including phone set-up, via our website. Please visit us at windowsphone.com\help. Again, that’s windowsphone.com\help. Thank you for calling Microsoft. Goodbye.
- or say Other
- Ok, then which would you need help with? Say Internet Explorer, Microsoft Band, MSN Subscription, Outlook.com, OneDrive, or say other products.
- billing
- Alright, billing. Which of the following do you need assistance with?
- Say Xbox subscription
- Xbox support helps you to solve your problems fast. You can get solutions to common problems in Xbox Assist on your console.
- Or if you haven’t already, visit xbox.com/help to find answers, chat with us, or request a call back. Visit xbox.com/help to get your questions answered, and get you back to gaming.
- For your convenience, we can send you that link as a text message. Standard text and data rates may apply. If you’d like us to send a text message to your smartphone with that link, say yes. Otherwise, to hear the link again, say no.
- subscription cancellation
- Are you trying to cancel your Xbox Live subscription? Yes or no.
- Yes
- Visit xboxlive.com/help. Thanks for calling Microsoft. Goodbye.
- No
- Are you trying to cancel your Office 365 subscription? Yes or no.
- **Both options connect you to a representative
- Microsoft account password
- Please be aware that for security reasons, assistance for forgotten passwords or other sign-in issues with your Microsoft account is only available online. Please visit account.live/reset.
- For your convenience, we can send you that link as a text message.
- Standard text and data rates may apply. If you’d like us to send a text message to your smartphone with that link, say yes. Otherwise, to hear the link again, say no.
- or say it’s something else
- Do you have questions on a charge or subscription, or need to exchange or return a product?
- Yes
- Connects you to a representative
- No
- Connects you to a representative
- purchasing
- Alright, purchases. Are you calling about an item that you’ve already purchased? Please say yes or no.
- Yes
- Which of the following would you like support for?
- Say Xbox, Surface, Office, Windows, Cell Phone, or say Other.
- No
- Connects you to a real person
- or say password
- Alright, password.
- Please be aware that for security reasons, assistance for forgotten passwords or other sign-in issues with your Microsoft account is only available online. Please visit account.live/reset.
- For your convenience, we can send you that link as a text message. Standard text and data rates may apply.
- If you’d like us to send a text message to your smartphone with that link, say yes.
- Otherwise, to hear the link again, say no.