Fpl

Customer Service Numbers

How to call FPL: use this toll free number to get help with your account, or speak to someone in support about service outages, pay bill by phone etc. When you call, you will be asked the questions below.

Customer Support

Call 1-800-226-3545

Florida Power & Light
To get started, what kind of account are you calling about?
Residential or business?
- Residential
- OK, which of these can I help you with?
- Make a payment
  - How would you like to pay?
  - Bank account
  - Credit or debit
  - Find an in person pay location
  - Other ways to pay
  - Or return to the main menu
- Balance and billing
  - Sure, which of these do you need?
  - Get my account balance?
  - Request a payment extension
  - Disconnected for non payment
  - Get my account number
  - Or more options?
    - More options
    - Unexpected bill amount
    - Get a copy of my bill
    - budget billing
    - Projected bill amount
    - Payments
    - You can also say its none of those, or main menu
- Power problem
  - Report an outage
    - Say or enter the phone number on your FPL account or your social security number. Or say, I dont have it.
  - Get outage update
  - Downed wire
  - Street light out
  - Dim or flickering lights
  - Disconnected for non payment
  - Or say its something else
- Start, stop, or move service
  - Sure
  - First, are you calling about an existing request?
  - Which of these are you calling about?
  - Transfer existing FPL service
    - To transfer service, you will need the following information:
    - The account number for the address that you are leaving
    - The new service address
    - Or if you need a moment to find it, say hold on
  - Get new or additional service
  - Or permanently close my account
- Or calling for something else?
- Or say repeat that

Outages

Call 1-800-468-8243 (1-800-4OUTAGE)

Thank you for calling FPL power outage service;
residential customers press 1,
- to report a power outage or receive the status of an existing outage press 1
  - One moment please help us access your account by selecting one of the following to enter your area code and telephone number press 1,
  - to enter your account number press 2,
  - to enter your social security number press 3.
- to report a downed wire press 2
- to report a street light that is out or not working properly press 3
- for low voltage dim lights or any other power problem press 4
- to repeat this options press the star key
- to return to the previous menu press the pound key.
business customers press 2,

Local Residential Customer Care Centers

Boca/Delray 561-994-8227
Bradenton 941-917-0708
Broward 954-797-5000
Cocoa 321-723-7795
Daytona 386-252-1541
Ft. Myers 239-334-7754
Ft. Pierce 772-462-0555
Jupiter 561-697-8000
Miami-Dade 305-442-8770
Melbourne 321-723-7795
Naples 239-262-1322
Punta Gorda 941-639-1106
Sarasota 941-917-0708
Stuart 772-287-5400
West Palm 561-697-8000
Other Areas 800-226-3545

Local Business Customer Care Center

Broward 954-581-5668
Miami-Dade 305-442-0388
West Palm 561-478-6399
All Other Areas 800-375-243