Esurance

How to call Esurance: to contact customer service, use the toll free numbers below. Speak with a live agent. Get help with claims, payments, and policy questions. When you call, you will be asked the questions below.

Esurance Customer Service Number

Call 1-800-378-7262 (24/7)
Hours: 6AM to 12AM CT everyday

Thanks for calling Esurance, backed by Allstate.
Because we want to provide excellent service, this call is recorded.
Please listen to this entire menu before making a selection.
Quote: If you have a quote or wish to purchase a new policy, say “quote”.
- Quote.
- Please listen to the following choices.
- You can say your selection as soon as you hear it.
- If you are calling for an auto insurance quote, say auto.
- For insurance on your home, say home.
- For motorcycle quote, say motorcycle.
- For renter’s insurance, say rent.
- For a condo insurance quote, say condo.
- If you’re an existing customer and you’re calling for any other reason, say customer service.
- To hear this menu again, just say repeat
Policy questions: For questions or changes to your policy or coverage, say “customer service”.
- Please say the phone number preceded by area code associated with insurance policy
- You may also use your phone keypad
Claims: If you have been in an accident or have damaged to your home or vehicle and need to file a claim or have questions about an existing claim, say “claims”.
- Please listen to the following choices
- If you are calling to report an accident or file a new claim, say “file a claim”
- If you are a medical provider calling with an existing PIP or medpay claim, say “medical”
- If you are calling about a recent claim, please say existing “claim”
- If you are calling for roadside assistance, say “roadside assistance”
- If you are calling for anything else, please say “customer service”
- To return to yhe previous menu, say “menu”
If you know your party’s extension, say “extension”
To hear this menu again, just say repeat.

Esurance Property Insurance Number

Call 1-877-428-8651

Welcome to HomeSite Insurance, partners with E-Insurance.
If you need to report a claim or check the status of an existing claim, please press 1
- Thank you for calling the HomeSite Insurance Claims Department, calls may be monitored and recorded for quality purposes
- if you are calling to report a new claim, press one
  - Please hold while we transfer your call to someone who can further assist you
- If you are calling to discuss an existing claim and know your adjustor’s information, press two
- If you are calling to discuss an existing claim and do not know your adjustor’s information, press 3
if you are calling about an existing policy, 2
to get a quote for a new policy, 3.