Customer Service Numbers
How to call Dominion Power: for customer support, dial a toll free number below for account questions, outages, bill pay, contact a representative etc. If you call, you will be asked the questions below.
Dominion Virginia & North Carolina Customer Service
1-866-366-4357 (1-866-DOM-HELP)
- Thank you for calling Dominion Energy Customer Service.
- Para la prensa española siete.
- To report an outage, downed wire, electrical issues, or if you are working near power lines, press 1.
- To report a power outage, press 1.
- To report an emergency, downed wire, damaged equipment, or a street light outage, press 2.
- If you are working near power lines, press 3.
- If your powers been shut off due to nonpayment, press 4.
- To repeat these options, press Star.
- To return to the previous menu, press 9.
- For billing and Payments, press 2.
- For your home, press 1.
- To access your account by phone number and last 4 digits of your social security number, press 1.
- By account number, press 2.
- If you’re not yet a Dominion Energy customer, press 3.
- For business accounts, press 2.
- To start, stop, or move service, press 3.
- For your home, press 1.
- For your business, press 2.
- For anything else, press 4.
- For your home, press 1.
- For your business, press 2.
- To repeat these options, press Star.
- For your home, press 1.
Dominion East Ohio Customer Service
1-800-362-7557
hours: 7 a.m. – 7 p.m., Monday – Friday
Dominion East Ohio Emergency Service: 1-877-542-2630 (24/7)
Dominion Hope West Virginia Customer Service: 1-800-688-4673
hours: 7 a.m. – 7 p.m., Monday – Friday
Dominion Hope Emergency Service
1-800-934-3187 (24/7)