delta

• Thanks for calling Delta, KLM, and Air France.
• Press #, #, to get to the automated system.
• Check flight status, press 1.
  • Please tell me the flight number. If you don’t know it, just say the departure city.
• To plan a trip, press 2.
  • Please say or enter your sky miles number or you can say ‘I don’t have it’ or ‘I’m not a member’.
• To work with an existing reservation, press 3.
  • To find your reservation, please enter your sky miles number or you can say ‘I don’t have it’
• To access my sky miles account, press 4.
  • Please say or enter your sky miles number.
• Or, it’s something else, press 5.

Thanks for calling Delta, KLM, and Air France.

• For baggage, press 1.
  • Delayed baggage, press 1.
  • Damaged baggage, press 2.
  • Lost personal item, press 3.
  • Baggage allowance policies, press 4.
  • Something else, press 5.
• For ticket refund claims, press 2.
  • To check on an existing refund claim, press 1.
  • New refund request, press 2.
  • To request a copy of a ticket receipt, press 3.
• For comments or concerns for a past travel, press 3.
  • To request flight documentation like a ticket receipt, press 1.
  • For a flight verification letter, press 2.
  • Something else, press 3.
• For travel reservations, press 4.
  • To check the status of a flight, press 1.
  • To plan a trip, press 2.
  • To work with an existing reservation, press 3.
  • To access SkyMiles, press 4.
  • Something else, press 5.
• Something else, press 5.

• Hi welcome to Deltas Baggage Information Line, sorry for the trouble with your baggage. Which of these can I help you with?
• delayed baggage
  • delayed baggage
  • Okay what is the file reference number you were given at the airport? You can also say I don’t have it of for help say more information. In most cases…..
• damaged baggage
• a loss of personal item
• or baggage allowance policies?
• If you are not sure which of those you need say more information or if non of those sounds right say I am calling about something else.