Customer Service Phone Numbers
How to call ComEd: use this toll free number for customer assistance questions such as outages, bill pay and other help. When you call, you will be asked the questions below.
Customer Support
1-800-334-7661 (1-800-Edison-1)
- Welcome to ComEd!
- Para la prensa española ocho.
- For electrical issues or power outages, press 1.
- To report a total loss of power or for an outage update, press 1.
- For damaged power lines or equipment, press 2.
- For partial loss of power or dim and flickering lights, press 3.
- If your service was shut off for nonpayment, press 4.
- For Street light problems, press 5.
- To request ConEd to cover power lines while your working or voltage information, press 6.
- For the Main Menu, press the Pound key.
- To Pay Now, press 2.
- To access your account using your account number, press 1.
- To access your account using your phone number, press 2.
- To access your account using your social security number or tax ID number, press 3.
- To set up a new account, press 4.
- For my home, press 1.
- For my business, press 2.
- For everything else, press 3.
- To access your account using your account number, press 1.
- To access your account using your phone number, press 2.
- To access your account using your social security number or tax ID number, press 3.
- To set up a new account, press 4.
- For my home, press 1.
- For my business, press 2.
Other Numbers
ComEd Residential Bill Pay: 1-800-588-9477
Business Customers: 1-877-4-ComEd-1 (800-334-7661)