CIBC
How to call CIBC: contact customer service for support or help with your account. Select a toll free number below. When you call, you will be asked the questions below.
Customer Service
1-800-465-2422
- Welcome to CIBC.
- Bienvenue à la CIBC. Pour les services dans français, appuyez sur deux.
- Please enter your CIBC debit card number, followed by the Number key. If you don’t have a CIBC card, press the Number key now to access the information menu:
- For Balances, Bill Payments, Transfers, and Recent Transactions, press 1.
- To access the secure areas of the automated service, an access card number and password are required. Please enter your CIBC access card number, followed by the number key. If you make an error during your entry, press the star key to begin again.
- To open a Bank Account, Reorder Checks, or stop a payment, press 2.
- To open a bank account, press 1.
- For check orders, press 2.
- To place a stop payment on a check, press 3.
- For CIBC Credit cards, Mortgages, or Loans, press 3.
- For CIBC credit cards, press 1.
- For Mortgages, press 2.
- For information about Loans, press 3.
- To return to the Main menu, press 8.
- For information on GIC’s, RESP’s, and tax-free savings accounts, press 4.
- To inquire about your existing GIC or RESP, press 1.
- To apply for a new GIC or RESP, press 2.
- For Tax Free Savings Account information, press 8.
- To return to the Main menu, press 8.
- For Foreign Exchange Rates, or hour and locations of CIBC banking centers and ATM’s, press 5.
- For locations and business hours of CIBC banking centers and ATM’s, press 1.
- For Foreign Exchange Rates, press 2.
- To return to the Main menu, press 8.
- For information or assistance with CIBC’s Mobile App, press 6.
- For Apple Pay, press 1.
- For Samsung Pay, press 2.
- For Google Pay, press 3.
- For information or assistance with Mobile Apps, press 4.
- To repeat these options, press the star key.
- To speak with a financial services representative, press 0 now or at any time.
Other Numbers
Bank by Phone: 1-888-872-2422
Credit Card: 1-800-465-4653