Chase Bank
How to call Chase Bank: use the toll free number below to contact customer service for account help, bill pay, lost cards etc. When you call, you will be asked the questions below.
Online Banking
1-877-242-7372 (24/7)
- Welcome to The Chase Internet Service Center.
- Para español, pulse cinco.
- For automated Account Information, press 1.
- For Checking, Savings, or Debit Card Accounts, press 1.
- For Credit Cards, press 2.
- For Loans or Lines, press 3.
- To return to the previous menu, press 4.
- For Personal, Online, or Mobile Banking Support, press 2.
- For help with Mobile or Internet password, or enrollment, press 1.
- For help with Quick Pay, press 2.
- For help with Quick Deposit, Wires, or QuickBooks, press 3.
- For all other questions, press 4.
- To return to the previous menu, press 5.
- For Business Online or Mobile Banking Support, press 3.
- For help with Mobile or Internet password, or enrollment, press 1.
- For all other questions, press 2.
- To return to the previous menu, press 3.
- To return to the Main menu, press star.
- To repost your debit card Lost, Stolen, or Damaged, press 4.
- To repeat these options, press 5.
- To speak with a Customer Service Specialist, press 0.
Checking and Savings Customers
1-800-935-9935 (24/7)
- Welcome to Chase.
- for account information including checking, savings, bank transfers, and debit card options press 1.
- for loan or Credit Card information and payments press 2
- to open a new account, for our branch and ATM locator or the employee directory press 3
- to verify funds on a check and internet customer service press 4
- to speak your choices instead press 5 or remain on the line
- to report a lost or stolen card or to speak to a customer service specialist at any time press 0
- to repeat these options press 6.
Mortgage Customers
1-800-848-9136
- Welcome to Chase please have your statement available
- as your loan number or social security and mailing zip code will be necessary to receive further assistance
- to access your Chase account by Social Security number press 1
- to access your Chase account by loan number press 2.
Hours:
Monday-Thursday 8:00 AM to 12:00 AM ET
Friday: 8:00 AM to 10:00 PM ET
Saturday: 8:00 AM to 5:00 PM ET
Sunday – Closed
Other Numbers
Credit Card Customers (Personal), Contact Us 24/7: 1-800-432-3117 24 hours / 7 days a week
Credit Card Customers – Deaf & Hard of Hearing, TTY: 1-800-432-3117 24 hours / 7 days a week