Charter / Spectrum
What is the 1-800 number for Charter or Spectrum? Below is a list of toll free 800 numbers.
New Service: 1-844-593-1728
Moving & Promotions: 844-593-1728
Customer Service, Technical Support, Billing: 844-593-1728
- To become a new customer, please press one.
- Okay, let me get someone on the line to help you.
- Thank you for calling this is XXXXX speaking how may I help you? (real person)
- If you are an existing customer and would like to add new services, please press two
- Please enter the phone number associated with your account. If you are new to Charter Spectrum, press the pound key.
- To service you better please enter the five digit zip code of the primary service address.
- for all other calls please press three.
- Briefly tell me what you are calling about today. For example, I need to make a payment.
- Billing…OK, just a moment (live person)
About Charter Spectrum
Charter is a TV, internet and voice company. They offer packages for high speed internet, phone, and TV. Services may be bundled or purchased individually.
Spectrum TV Select
- 125+ channels (HD)
- On Demand with HD and 3D
- Spectrum TV App (streams TV & On Demand)
- network TV apps
Spectrum TV Silver
- 175+ channels (HD)
- Includes HBO, HBO GO, Cinemax, Showtime, Showtime Anytime, & NFL Network, MAX GO
- On Demand with HD and 3D
- Spectrum TV App (streams TV & On Demand)
- network TV apps
Spectrum TV Gold
- 200+ channels (HD)
- Includes HBO, HBO GO, Cinemax, Showtime, Showtime Anytime, & NFL Network, NFL redzone, MAX GO, STARZ, TMC
- On Demand with HD and 3D
- Spectrum TV App (streams TV & On Demand)
- network TV apps
Spectrum Internet
- 100 Mbps
- Security Suite
- Internet modem
- No data limits/fees
Spectrum Voice
- Unlimited local calls
- Unlimited long distance calls (USA, Canada, Mexico, Puerto Rico, Guam, USVI)
- No extra fees (comapre to the phone company)
- 28 popular call features (Block Unwanted Callers, Simultaneous Ring, etc)
- Voice Online Manager – for customers with Spectrum Voice and Internet, remote home phone management
- 411 directory assistance at no cost
Legacy Customer Service Menu
For what its worth, here is the previous phone menu for customer service.
- To order new services or to make changes to existing services press 1
- all representatives are currently assisting other customers; we apologize for the delay please remain on the line and your call will be answered as quickly as possible by customer care agent.
- for channel lineup changes press 2
- Thank you for calling Charter Communications. For quality assurance purposes your call maybe monitored or recorded;
- if you wish to become a new Charter customer please press 1
- if you are an existing Charter customer and would like to add new services please press 2
- for all other calls please press 3.
- for technical assistance press 3
- for billing questions or account balance information press 4
- to change your schedule appointment press 5
- to disconnect or remove services press 6.