American Airlines
How to call American Airlines: use the toll free numbers below to contact customer service for reservations, flight status and more. When you call, you will be asked the questions below.
AA Reservations
1-800-433-7300 (24/7)
- Hi, and thanks for calling American Airlines. Your call may be recorded and monitored to ensure high quality service.
- I see you’re calling from a cell phone.
- Whenever possible, we’ll try to use your phone number to look up information about your reservation so we can better serve you.
- In a few words, please tell me what you’re calling about.
- Reservations
- Ok, reservations. Which would you like to do? Make a new reservation, work with an existing reservation, confirm a reservation, or internet support.
- Flight status
- Ok, flight status. Is it for today, January 21?
- Advantage
- Ok, advantage or other account information. Which advantage option are you calling about?
- Award travel
- miles balance
- advantage program changes
- merging accounts
- or update my profile
- You can also say “Check my elite status” or “Speak with an Advantage customer service representative.”
AAdvantage Customer Service
1-800-882-8880
hours: 9:00 a.m. – 5:30 p.m. (CT) Monday – Friday
- Thanks for calling the American Airlines AAdvantage Desk.
- What’s your AAdvantage number? You can also say flight information or main menu.
- Flight information.
- This call may be recorded. To get you up to date on departures and arrivals, I’m going to ask you a few questions.
- First, what is the flight number? It is okay to say I don’t know.
Baggage Delays
1-800-535-5225 (24/7)
- Thank you for calling the American Airline baggage service department. This call may be recorded for quality assurance.
- For assistance in English, press 1.
- This is American Airline baggage service. I can provide you with up to date information on your delayed bag. By the way, you an also check the status online at aa.com/bagstatus using the file locator on your delayed baggage receipt.
- Okay, let’s begin. First, have you already filed a report for your delayed bag? Say yes or no.
- No.
- Please hold while I transfer you to a baggage service representative.
Other AA Numbers
AAdvantage Customer Service United Kingdom: 0844 4997300 (0.05 GBP/min)
hours: 7:00 a.m. – 7:00 p.m., Monday – Friday, 8:30 a.m. – 5:00 p.m., Saturday – Sunday
Reservations Japanese: 1-800-237-0027
hours: 6:00 a.m. – 12:00 midnight (CT) Daily
Reservations Mandarin Chinese: 1-800-492-8095
hours: 7:00 a.m. – 12:00 midnight (CT) Daily
Reservations Spanish: 1-800-633-3711 (24/7)
Reservations TDD: (hearing and speech impaired): 1-800-543-1586 (24/7)
Website Help: 1-800-222-2377
hours: 6:00 a.m. – 2:00 a.m. CT daily
AAirpass Customer Service: 1-800-433-6355
hours:8:00 a.m. – 5:00 p.m. (CT) Monday – Friday
Admirals Club: 1-800-237-7971
hours:8:00 a.m. – 6:00 p.m. (CT),Monday – Friday
American Airlines Credit Card: 1-800-733-2654 (24/7)
Group Travel: 1-800-AA1-CALL, 1-800-221-2255
hours:8:00 a.m. – 7:00 p.m. (CT) Monday – Friday
Refunds: 1-918-254-3777
hours: Monday – Friday (Central Time) 8:30 a.m. – 12:30 p.m., 1:30 p.m. – 4:30 p.m.
Vacation Packages: 1-800-321-2121 (24/7)
Hotel & Car Bookings: 1-800-960-7163
US Trip Insurance: (Allianz Global Assistance) 1-800-628-5404
International Numbers
Anguilla: 264-497-3131
Antigua: 268-481-4699
Argentina: Buenos Aires 4318-1111 / 1110, Outside Buenos Aires 011-4318-1111 / 1110
Aruba: 297-582-2700
Australia: +61 7 3329-6060
Austria German Callers: 43-01795-67156
Bahamas: 800-433-7300
Bahrain: 966-3-895-1555
Barbados: 800-744-0006
Belgium: 070272700 (0.15 EUR/min from landlines. Mobile, charge cards and other network rates may be higher.)
Belize: 223-2522
Bermuda: 800-433-7300
Bolivia: La Paz 2351360, Santa Cruz 3341314, All Other Locations 800-10-0229
Bonaire: 297-582-2700
Brazil: São Paulo (11)-4502-4000 Outside São Paulo 0300-7897778
Chile: 679-0000 02-679-0000
China: (PRC) 400-815-0800
Colombia: Bogota 439-7777, Outside Bogota 01-8000-522-555
Costa Rica: 2-248-9010
Curacao: 599-9-869-5707
Czech Republic: +44 844 499 7300
Denmark: +46-8-59 00 00 90
Dominican Republic: Santo Domingo 809-542-5151, Outside Santo Domingo Toll Free 1-809-200-5151
Ecuador: Guayaquil 04 259 8800, Quito 02 299 5000
Egypt: 202-333 73495 / 333 73499
El Salvador: 2298-0777
Finland: 0600 15588 (0.50 EUR/min. Mobile charges may be higher)
France: 0826 460 950 (0.15 EUR/min, mobile charges may be higher)
Germany: 0180 511 3709 (0.14 EUR per minute from landlines) Up to 0.42 EUR per minute from cell phones
Ghana: 233-21688804/5/7
Grand Cayman: 345-949-0666
Greece: 0030210 3274985/986
Guadeloupe: 0811 307 300
Guatemala: 2422-0000
Haiti: 509-2229-6000
Honduras: San Pedro Sula Temporary number:2540-2800, Tegucigalpa 2216-4800
Hong Kong: 852 3678 8500
Hungary: 0844 499 7300 (0.05 GBP/per min, network charges may apply)
India: +911242567222
Indonesia: +65 6622 1291
Ireland: 0818286597 (0.0519 EUR/min from standard Eircom telephones. Mobile, charge cards and other network rates may be higher.)
Israel: Tel Aviv 9723-795-2122
Italy: 199 257 300 (0.12 EUR/min from landline phones. Mobile charges may be higher.)
Jamaica: 800-744-0006
Japan: +81-3-3298-7677
Kuwait: 965-2243-8567/9497
Lebanon: 961 1 747750
Malaysia: 03-6207-4140
Mexico: Main Reservations Number 01 800-904-6000, Mexico City 5209-1400
Netherlands: 09005557770 (0.15 EUR/min from landlines. Mobile, charge cards and other network rates may be higher.)
New Zealand: +64 9912 8814
Nicaragua: 2255-9090
Norway: +46-8-59 00 00 90
Oman: 00968 24559941/42
Pakistan: Islamabad 9251-2827209/2273173, Karachi 9221-35676567/35676466, Lahore 9242-36279045/36308409/36302748
Panama: 269-6022
Paraguay: 009 800 542 0003
Peru: Lima 211-7000 All Other Locations 0-800-40350
Philippines: 632 524 8625
Poland: 4822-6253002/625-0506
Puerto Rico: 1-800-981-4757
Qatar: Reservations +974-44995736 / 44995737
Russia: +7 (495) 2344074
Saudi Arabia: Dammam/Al Khobar 966-3-895-1555, Jeddah 966-2-660-1908, Riyadh 966-1-461-5453
Singapore: 65 6622 1291
South Africa: Cape Town 002721-440 6440
South Korea Seoul: 82-2-319-3401, Busan 82-51-807-8801
Spain: 902 115 570
Sri Lanka: 011-2348100/1/2/3
St. Lucia: 800-744-0006
St. Maarten: Dutch Callers 599-545-2040, French Callers 590-590-877040
Sweden: 468-590-00090
Switzerland: 0848 000 730 (0.08 CHF/min from landline phones. Mobile charges may be higher.
Taiwan: Taipei 02 2563 1200
Thailand: (+66 2) 6341030/031/032
Togo: 228 221-1016
Trinidad: 868-821-6000
Turkey: + 90 212 251 1315
Turks and Caicos: 800-433-7300
United Arab Emirates: Abu Dhabi 971 2-6271111, Dubai 9714 3166116
United Kingdom: +44 (0)844 499 7300 (0.05 GBP/min, network charges may apply)
Uruguay: 2-916-3929
Venezuela: Caracas 209-8111
Maracaibo: 0-500-AMERICAN (26374226), Other Locations 0212-2098-111
Vietnam: Hanoi 84-4-39-330-330, Ho Chi Minh City: 84-8-39-330-330
West Indies: 800-744-0006
Yemen: 9671 413498