Customer Service Numbers
How to call Sears: use the toll free numbers below for customer service questions. When you call, you will be asked the questions below.
Customer Support:
1-800-549-4505
- Thank you for choosing Sears.
- Para información en español, oprima 8.
- Appointment: To schedule a repair appointment, or for questions about an existing appointment, press 1.
- If you are calling about a product covered by a warranty or protection agreement, press 1.
- If your product is not covered by a warranty or protection agreement, press 2.
- For refrigeration or cooking appliances, press 1.
- Washers, dryers, or dishwashers, press 2.
- Home electronics, press 3.
- Lawn or garden products, press 4.
- Fitness products, press 5.
- Heating or air conditioning products, press 6.
- For all other products, press 7.
- Repairs: For concerns regarding your recent repair experience, press 2.
- Orders: For Sears.com or part order, press 3.
- For new orders and product information, press 1.
- For appliances, press 1.
- For appliances, press 2.
- Lawn and garden, press 3.
- Parts, press 4.
- For all other products, press 5.
- For existing orders, press 2.
- For part orders, press 1.
- For all other inquiries, press 2.
- For new orders and product information, press 1.
- Locations:For Sears locations and phone numbers, press 4.
- What type of store are you looking for?
- Say “retail store”, or press 1.
- “Auto center”, or press 2.
- “Outlet”, or press 3.
- To purchase parts, say “parts center”, press 4.
- To drop off an item for repair, say “repair dropoff location”, or press 5.
- Feedback:To provide feedback on a store experience, or if you have an existing case, press 5.
- Delivery:For questions about a Sears delivery, press 6.
- You can also visit us online at sears.com/customerservice to check or update your delivery order.
- We care about what you think, and are always looking for ways to serve you better. Please, share you email address with our associate, and help us improve by providing feedback on three quick questions.
- Credit card: For inquiries regarding your Sears credit card, press 7.
- Thank you for calling Sears credit card services. This call may be monitored or recording for quality and training purposes.
Other Numbers
Sears.com: 1-800-697-3277
Sears Services: 1-800-295-4809
Sears PartsDirect: call us at 1-800-252-1698
Hours:
Monday – Friday: 6:30 AM – 10:30 PM Central Time
Saturday: 7:00 AM – 9:30 PM Central Time
Sunday: 7:30 AM – 9:30 PM Central Time
Sears Protection Agreements:
TROUBLESHOOTING: Call 1-800-4-MY-HOME for non-technical assistance on your product.
Master Protection Agreement: Call 1-800-4-MY-HOME
Repair Protection Agreement: Call 1-800-4-MY-HOME
Sears Purchase Protect: Call 1-800-573-1088
Service pros: 1-800-424-2047 6AM – 11PM CST Live Representative