Western Union
How to call Western Union: use the toll free numbers below to contact a customer service agent. Speak to a live person for help with orders. When you call, you will be asked the questions below.
Western Union US Customer Service
1-800-325-6000
- Western Union, moving money for better.
- For English, press 1.
- Are you calling to check the status for money sent?
- For yes, press 1.
- Enter your tracking numbers.
- For no, press 2.
- To change or cancel a money transfer, press 1.
- If you are returning a call from Western Union, press 2.
- To send money or make a payment, press 3.
- To send money by phone using credit or debit card, press 1.
- To use cash at an agent location, press 2.
- For My WU membership or available rewards, press 4.
- Do you have a My WU number, enter it now.
- To find an agent location, press 5.
- In the US?
- Yes, press 1.
- To search for agent location by zip code, press 1.
- To search for agent location by state and city, press 2.
- No, press 2.
- For more options, press 6.
- To check status, press 1.
- To look up fees for exchange rates, press 2.
- For information on money orders, press 3.
- To report an issue on a previous transaction, press 4.
- For consumer fraud information, press 5.
- For more options, press 6.
- For prepaid cards, press 1
Western Union Money Order
1-800-999-9660
- Thank you for calling the Western Union money order customer service
- for English press 1
- Again to check the status of a money order, tracer or refund request press 1
- to request a refund or photocopy of a money order press 2
- to cash a money order press 3
- for information on lost stolen or altered money orders press 4.
- To repeat this menu press 9.
Other Numbers
Quick Collect Customer Care: 1-800-238-5772
Western Union Gold Card Phone Support Provider: 1-888-628-8862
Western Union PrePaid: 1-877-256-6918