Navy Federal Credit Union
How to call Navy Federal Credit Union: use the toll free number below to contact customer service for account help, lost cards, bill pay etc. When you call, you will be asked the questions below.
Customer Service / Support / General Questions
1-888-842-6328
- Welcome to Navy Federal Credit Union. Please enter your access number or social security number followed by the Pound sign.
- If you’re calling without your access number, just press Pound.
- For checking, checking line of credit, and red debit cards, press 1.
- For checking, press 1
- For checking line of credit, press 2.
- For debit cards, press 3.
- To return to the previous menu, press Star.
- For savings, certificates, IRA’s, and Money markets, press 2.
- For savings, press 1.
- For certificates, press 2.
- For IRA’S, press 3.
- For money market savings, press 4.
- To return to the previous menu, press Star.
- For credit cards, press 3.
- For a lost card or declined transactions, press 1
- To report an unauthorized transaction, press 2.
- For existing credit cards, press 3.
- To apply for a new credit card or check application status, press 4.
- To return to the previous menu, press Star.
- For mortgage, equity, auto, or other loans, press 4.
- For mortgage or Equity, press 1.
- For auto and other loans, press 2.
- To return to the previous menu, press Star.
- For all other matters, press 5.
- To make a payment or transfer money, press 1.
- For telephone password, Navy Federal online, or our mobile App, press 2.
- For Branch locations and hours, press 3.
- For our routing number, press 4.
- For vehicle title, press 5.
- To return to the previous menu, press Star.
- Or to speak with a member service representative, press 0.
Other Numbers
Lost or Stolen Card: Call 1-888-842-6328 (24/7)
Member and Account Services: 1-888-842-6328
Mortgage Services: 1-888-842-6328
Check Reorders: Checking, Checking Line of Credit & MMSA: 1-888-842-6328
Bill Pay: 1-888-560-8031
Contact Business Services: 1-877-418-1462