Bank-of-america

Bank of America

How to call Bank of America: use the toll free number below to contact customer service for account help, bill pay, lost cards etc. When you call B of A, you will be asked the questions below.

Customer Service

1-800-432-1000
Check Balance, Lost Card, Open Account, Customer Service

This call may be recorded. Welcome to Bank of America
To get started, please say or enter your telephone access ID, or your card or account number. Or your Social Security Number or Tax ID, now.
Para el acceso en Español, marca nueve.
For Security, you must provide required information to speak with an associate or use our automated service.
If you need more time, say wait a moment, or press 1
- In a few words, please tell me what you are calling about
- Bill Pay: You can say something like ‘Make a Payment’ or ‘Forgot my Debit Card PIN’
- ‘Make a payment’.
  - Okay, make a payment, please say or enter your full account number.
Lost/Stolen Card: To report something lost or stolen say ‘lost or stolen’ or press 9.
Otherwise to get you to the right associate, please choose one of the following options:
- Personal Account: You can say ‘Checking or Savings’ or press 1.
  - You can say ‘Order Checks’ or press 1.
  - You can say ‘Request a Check Copy’ or press 2.
  - You can say ‘Search for a Check’ or press 3.
  - You can say ‘Verify a Deposited Check’ or press 4.
  - You can also say ‘Start Over’ or press star.
- Business Account:You can say ‘Business’ or press 2.
  - OK, Business Account, I need to get more information before we continue. Please say or enter your full account number.
- Credit:You can say ‘Credit Card’ or press 3.
  - OK, Credit Card Account Information, let’s try this another way. Say or enter your account number, or the nine-digit social security number.
- Online: You can say ‘Online Banking’ or press 4.
  - Ok, online Banking, please choose one of the following:
  - If your experiencing issues enrolling or signing into online or mobile banking, say ‘Sign In’.
  - For recent activity, balance, or general account services, say ‘Account Services’.
  - For BankofAmerica.com or mobile bill payment issues, say ‘Bill Pay’.
  - For online or mobile banking transfers, say ‘Electronic Transfers’.
  - For help with third party accounting software, say ‘Software Help’.
  - To hear these options again, say ‘Repeat’.
- Mortgage: You can say ‘Mortgage’ or press 5.
  - OK, Mortgage account, please hold while your call is transferred.
- You can say ‘More Options’ or press 6.
  - You can say ‘Loan or Home Equity’ or press 1.
  - You can say ‘CD’ or press 2.
  - You can say ‘ IRA’ or press 3.
  - You can say ‘Brokerage’ or press 4.
  - You can say ‘Dispute a Transaction’ or press 5.
  - Or You can say ‘Something Else’ or press 6.
  - To return to the Main Menu say ‘Main Menu’ or press the star key.