Customer Service Numbers
How to call XCel Energy: use the toll free number below to speak to a real customer service agent. Get help with your account, report power out, bill pay, etc. When you call, you will be asked the questions below.
Customer Support
1-800-895-4999(24/hrs)
- Welcome to Xcel energy.
- If your calling about your home or apartment, press 1.
- To report a natural gas leak, smell, or other gas problem, press 1.
- If you are calling about a power outage, downed wire, street light, or any other electrical problem, press 2.
- To report a power outage or for a outage update, press 1.
- To report a downed or sparking wire, press 2.
- For dim or flickering lights, press 3.
- To report a street light problem, press 4.
- For call before you dig information, or other power problem, press 5.
- To repeat these options, press 7.
- To return to the main menu, press 9.
- Billing and Payments, press 3.
- To make a payment, press 1.
- For balance information, bill payment history, and duplicate bills, press 2.
- If your service is disconnected or for payment arrangements, press 3.
- For other Billing and payment matters, press 5.
- To repeat these options, press 7.
- To return to the main menu, press 9.
- For moving or new construction, press 4.
- To transfer existing service to a new address, press 1.
- To start a new service, press 2.
- To stop or discontinue service, press 3.
- For new construction, press 4.
- For all other service requests, press 5.
- To repeat these options, press 7.
- To return to the main menu, press 9.
- For website help or for all other matters, press 5.
- For website help, press 1.
- For Call before you dig information, press 2.
- For information about gas rates, press 3.
- For anything else, press 4.
- To locate your account using your phone number, press 1.
- To use your XCel energy account number, press 2.
- If you do not know either, press 3.
- To repeat these options, press 7.
- About your business, press 2.
- To report an electrical outage or gas leak or use the self-service options to check your balance or make a payment, press 1.
- For credit arrangements, past due notices, or deposits, press 2.
- To speak with a business service representative, press 3.
- If you know the 7-digit extension of the person you’re trying to reach, enter it now.
- Para la prensa española tres.