Customer Service Numbers
How to contact RG&E: use this toll free number to speak with customer support. Get help with questions such as outages, bill pay and more. When you call, you will be asked the questions below.
Customer Support
1-800-743-2110
Hours: 7Am to 7pm Monday to Friday
- Thank you for calling Rochester Gas and Electric.
- For a meter reading, press 1.
- Please enter your 11-digit account number as shown on your billing statements.
- For billing and payments, including payment arrangements, press 2.
- Please enter your 11-digit account number as shown on your billing statements.
- For more options, press 3.
- To make a one-time payment by phone, press 1.
- For electricity supply information, press 2.
- For an employee directory, press 3.
- For all other questions, press 4.
- To go back to the Main Menu, press the Pound key.
Emergency / Electric Outage
1-800-743-1701 24/7
- Thank you for calling RG&E’s 24-hour emergency number.
- Other representatives are currently taking customer calls.
- If you’re calling to report a gas emergency where you smell gas, do not hang up the phone or turn off any appliances or lights. Get out and call 911 for your local emergency response agency from another location.
- If you’re calling for another emergency situation, please hold the line and you’ll be answered by the next available operator. Thank you
Self Service Line
1-800-295-7323(24/7)
- Thank you for calling Rochester Gas and Electric. We are experiencing higher than normal call volumes.
- If you are calling with a life-threatening situation, please call 911.
- For a meter reading, press 1.
- For billing and payments, including payment arrangements, press 2.
- For more options, press 3.
- To make a onetime payment by phone, press 1.
- For electricity supply information, press 2.
- For the employee directory, press 3.
- All other questions press 4.
- Please hold while I connect you with the next available customer representative. To ensure quality service, your call may be monitored or recorded.
- Good Morning, customer service. This is XXXXXX (real person).
- To go back to the main menu, press pound.