Oge

Customer Service Numbers

How to call Oklahoma Gas and Electric Company: to contact customer support, dial the toll free number below for account questions, outages, bill pay etc. A transcription of the phone tree is provided to help you.

Customer Service

1-800-272-9741

Welcome to OG&E customer service.
Para la prensa española nueve.
To report or check a status of an outage, say ‘Outage’ or press 1.
- To report a power outage inside your house or business, press 1.
- To report lights going on and off, press 2.
- For partial or dim lights, press 3.
- For estimated time to restore service, press 4.
- For something else, press 5.
For payment options, including payment arrangements, average monthly billing, say ‘Payment Options’ or press 2.
- Please say or enter your account number including the number after the dash or you can say ‘I don’t know it’ or press Star.
To hear account information like your balance and last payment, say ‘Account information’ or press 3.
- Please say or enter your account number including the number after the dash or you can say ‘I don’t know it’ or press Star.
To stop, start, or transfer service, say ‘Service’ or press 4.
- Are you a builder or someone calling from a construction site, press 1 for yes.
- Press 2 for no.
  - Are you a current OG&E customer, press 1 for yes.
  - 2 for no.
    - If your calling to transfer service, press 1.
    - To disconnect service, press 2.
    - Or to start a new service, press 3.
For OG&E programs like those that help you save energy and money, say ‘Programs’ or press 5.
- Please say or enter your account number including the number after the dash or you can say ‘I don’t know it’ or press Star.
For questions about OGE.com or your smart hour thermostat, say ‘Support’ or press 6.
- For assistance with OGE.com, press 1.
- For help with your smart hour thermostat, press 2.
- For something else, press 3.

Emergency

800-522-6870

Welcome to OG&E outage reporting system.
To report a downed electrical wire press or say four,
to report a power outage inside your home or business press or say one.
- To report your outage we need to know either the phone number or the OG&E account number for the location where the power is out.
- If you’re going to enter the phone number press or say one,
- if you’re going to enter the OG&E account number press or say two.
To report lights going off and on press or say two,
to report partial or dim light press or say three.
To report a street light or security light out or any other problem press or say five.