Georgia-power

Customer Service Numbers

How to contact Georgia Power: use the toll free number below to speak to a real customer service agent. Get help with your account, report power out, bill pay, etc. When you call, you will be asked the questions below.

Residential Customer Service

1-888-660-5890 (24/7)

Good Afternoon! Welcome to Georgia Power, a Southern company.
Para continuar en español, pulse seis.
If you’re calling about a power outage, dangerous condition, or for any other power problems, say, ‘Power Problems’ or press 1.
- To check the status of an outage, say ‘Status’ or press 1.
- To report a power outage, say ‘Outage’ or press 2.
- To report a dangerous condition, such as a downed wire, say ‘Dangerous Condition’ or press 3.
- To report an outdoor light or street light, say’ Outdoor’ or press 4.
- To repeat these options, say ‘Repeat’ or press 7.
If you’re calling for billing or payment matters, say ‘Billing or Payment’ or press 2.
- To hear your current balance and due date, say ‘Balance’ or press 1.
- To request a payment arrangement, say ‘Payment arrangement’ or press 2.
- To pay by phone, for payment locations, or other ways to pay, say ‘Ways to Pay’ or press 3.
- For all other billing and payment matters or to discuss your bill, say ‘Other’ or press 4.
To start, stop move, or transfer service, say ‘Moving or Transfer’ or press 3.
- To start service in your name, say ‘New Service’ or press 1.
- To stop or discontinue service in your name, say ‘Stop’ or press 2.
- To move or transfer existing service, say ‘Transfer’ or press 3.
- For new constructions, say ‘New Construction’ or press 4.
- For all other service requests, say ‘Other’ or press 5.
For all other matters, say ‘Other’ or press 4.
- For energy efficiency and savings programs or products, say ‘Energy Savings’ or press 1.
- For website or mobile assistance, say ‘Website and Mobile’ or press 2.
- To reach a specific employee by name, say ‘Employee’ or press 3.
- For outdoor lighting, say ‘Lighting’ or press 4.
- For anything else, say ‘Other’ or press 5.
To repeat these options, say ‘Repeat’ or press 7.

Power Outage

1-888-891-0938 (24/7)

Good morning thank you for calling Georgia Power, a Southern company
If you are calling about a power outage or dangerous condition say power problem
- Power outage.
- Sure I can help you report a problem, you can report a dangerous condition like a downed power line, report a power outage or report an outdoor lighting problem which one are you calling about?
- Just say dangerous condition, outage or outdoor lighting or you can say help me with something else.
for billing or payment matters say billing or payment
to start, stop, move or transfer service say moving or transfer or for help with something else just say help me with something else.