Customer Service Numbers
How to call ConEd: use this toll free number to contact a customer support rep with questions about service, power outs, bill pay and other help. When you call, you will be asked the questions below.
Customer Service, Emergencies
1-800-752-6633 (1-800-75-CONED)
- Good morning, thank you for calling ConEd.
- For service in English press 1.
- If you have an electric outage, gas leak, steam emergency, or hazardous condition, press 1.
- Electric emergency, press 1.
- Gas emergency, press 2.
- Steam emergency, press 3.
- If you’re calling to verify a field employee’s credentials, press 2.
- For anything else, press 3.
- Billing and Payments, press 1.
- For Service changes, press 2.
- For meter reading, press 3.
- To report an electric outage, gas leak, steam emergency, or hazardous condition emergency, press 4.
- Something else, press 5.
- Update number, press 1.
- Energy Efficiency, press 2.
- Statement of billing, press 3.
- About another account, press 4.
- To go back to Main Menu, press 5.
- Or if it’s something else, press 6.